Privacy policy

Purpose

This Policy covers the collection and protection of personal information by the pitt&sherry group of entities. The Policy also forms part of the terms of use of pitt&sherry’s websites.

Collection of information

In the ordinary course of pitt&sherry’s (“the Company”) business, the Company collects personal information reasonably necessary for, or directly related to its business operations. The term “personal information” has the meaning given to it in the Privacy Act 1988 (“the Act”). In general terms, it is the information that can be used to personally identify an individual. This may include a person’s name, address, telephone number, email address and profession or occupation. If the information as collected personally identifies a person, or a person is reasonably identifiable from it, the information will be considered personal information.

The Company aims to only collect information which is relevant for the primary purpose for which it is sought, for any secondary purpose that is directly related to the primary purpose and, not to intrude to an unreasonable extent upon personal matters. The Company’s websites and services hosted by third parties on behalf of the Company are intended to be used by adults and corporate entities interested in the Company. They are not intended for children, and the Company does not knowingly collect or store personal information about children under the  age of 13.

The Company may collect the following information:

• Name
• Mailing or street address
• Email address
• Telephone number
• Facsimile number
• Age or birth date
• Education and qualifications
• Profession, occupation or job title
• Driving Licence
• Australian or Non-Australian Passport
• Copies of signature
• Information in relation to a person’s vaccination status
• Details of the products or services purchased from the Company or which have been enquired about, together with any additional information necessary to deliver those products and services and to respond to enquiries
• Any information relating to an individual that has been provided directly through the Company website or indirectly through use of the Company websites or online presence, or social networking services through representatives or otherwise
• Information provided through customer surveys or visits by representatives from time to time
• Personal information may be collected directly from employees, prospective employees, and others, except where employees and others have consented to the Company collecting the personal information from a third party or the law permits the Company to do so or if it is unreasonable or impracticable to do so. When collecting personal information from employees and others, the Company may do so in ways including:
  • Through the employees and others access and use of the Company website, social networking services or internal IT systems
  • During conversations between employees and others, and Company representatives
  • When employees and others complete an application or purchase order or enter into a contract for services with the Company
  • Orally, in writing, by telephone, by e-mail and through other methods of communication.

The Company may also collect personal information from third parties including third party companies such as credit reporting agencies, law enforcement agencies and other government entities.

The Company is reliant on employees and others to ensure that their personal information is true and accurate to the best of their knowledge.

The Company will log employee public IP (Internet Protocol) addresses (that is, the electronic addresses of computers and networks connected to the internet) and user account details and services to analyse trends, identify rogue or inaccurate IP data , inappropriate or insecure usage, and gather broad geographic information. The Company will also track IP addresses of visitors and guests to our public internet-facing services for broad geographic analysis and reporting.

Purpose for collection of information

The primary purpose for which the Company collects information about employees and others is to perform its business activities and functions and to provide best possible quality and customer service. The Company collects, holds, uses and discloses personal information for the following purposes:

• To identify employees and others
• To communicate with employees and others including email, social networking services, mail or telephone
• To provide products and services that employees and others may require
• To direct marketing of pitt&sherry products and services to employees and others
• To keep employees and others informed of new product developments
• To respond to queries
• To manage and deliver services now and in the future
• Maintain the Company’s relationship with employees and others
• Fulfil the Company’s obligations pursuant to any agreement
• Enforce obligations to the Company pursuant to any agreement
• Send statements and invoices
• Collect payments Compile databases
• Conduct research for the Company’s internal marketing purposes
• For statistical and research purposes
• For protection of our employee’s and others health and discharging our duty of care to invitees to our premises
• To consider the suitability of applicants for employment.

Disclosures of information

The Company will only use and disclose personal information for the primary purposes of its business, marketing and/or related purposes. In common with many businesses, the Company obtains some routine services from external service providers, and personal information may be provided to them on a confidential basis. These disclosures and others to third parties may be for:

• Legal services
• Market research services
• Regulatory and compliance purposes
• Financial and professional advisory services
• Updating of credit information to credit bureaus
• Participating in payment systems
• Underwriting and assessing insurance risk and claims
• Hosting electronic data
• Conducting business processing functions

All efforts will be made to withhold all Company information if requested.

Security

The Company will take reasonable steps to protect personal information from misuse or loss, and unauthorised access, modification or disclosure but unauthorised access remains a possibility.

The information the Company holds will be kept in written or electronic form on servers (internal and cloud), services (internal and cloud) and computers and in various physical locations. In some cases, the Company engages third parties to host electronic data (including data in relation to the services and personal information) on its behalf. Where the Company discloses personal information to a third party, it will take reasonable steps to ensure that the recipient handles personal information in accordance with the standards required under the Privacy Act.

As the Company website and associated services are linked to the internet, and the internet is inherently insecure, the Company will make all reasonable efforts to uphold the security of transmission of information which is communicated to the Company online. The Company makes all reasonable efforts to ensure that information supplied to it will not be intercepted while being transmitted over the internet. The Company will not take responsibility for anyone outside of the Company’s control breaching its security measures but follows appropriate security standards and frameworks for all IT systems.

Marketing

The Company will assume that employees and others consent to disclosure of information for marketing purposes. The Company may send out direct marketing communications and information about products and services that the Company consider may be of interest. These communications may be sent in various forms, including phone, letter, or email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).

If you indicate a preference for a method of communication, the Company will endeavour to use that method whenever practical do to so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) and the Company will then ensure that remove your name is removed from our mailing list. The Company does not provide your personal information to other organisations for the purposes of direct marketing.

The Company also use social networking services such as Twitter, Facebook and Linkedin to communicate with the public about our work. When you communicate with us using these services, the Company may collect your personal information, but will only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies on their websites.

Accuracy of the information we hold

The Company will make reasonable attempts to maintain the accuracy of any information held.

Accessing and correcting information

All information provided to the Company can be accessed in order to obtain a copy of the personal information held, request any changes to inaccurate, changed or out of date information, or request the removal of any information.

Requests to access information or to correct information should be made to the Privacy Officer as outlined below and a response will be provided as required by applicable law. For security reasons, verification of identity of the person requesting access to information or correcting information will be required.

If employees and others have any questions on the protection of the information that you have given to us or would like further information on our Privacy policy, please contact our Privacy Officer at:

Privacy Officer

pitt&sherry
PO Box 1409
LAUNCESTON TAS 7250

Telephone: (03) 6323 1900
Website: https://www.pittsh.com.au
Email: privacy.officer@pittsh.com.au

How to Make a Complaint

If you believe there has been a breach of your privacy or would like to make a complaint, please forward your complaint in writing to the Privacy Officer. We will aim to investigate and respond to complaints within 28 days of receiving the complaint. If we require more time to investigate a complaint, we will let know when we expect to be able to provide a response. You can also make a complaint to the Office of the Australian Information Commissioner. Further information is available at www.oaic.gov.au.

Changes to Policy

This policy may be changed from time to time. Any updated versions shall be posted on the Company website.